Privacy Policy

1Our Commitment to Privacy

Guyana Matrimony ("Platform", "we", "our", or "us") operated by Guyana Matrimony Inc., respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our website, mobile application, or services (collectively the "Services").

By registering, accessing, or using Guyana Matrimony, you consent to the practices described herein and acknowledge that Guyana Matrimony acts strictly as an intermediary under the Information Technology Act, 2000.

If you disagree with any clause, please discontinue using the Platform.

2Legal Compliance Framework

This Privacy Policy is governed by:

• Information Technology Act, 2000 and allied Intermediary Guidelines Rules, 2021
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• General Data Protection Regulation (GDPR) (for users in the European Union)
• Other international privacy standards where applicable

The Platform operates as a law-abiding intermediary, ensuring lawful collection, minimal processing, and secure storage of user data.

3Information We Collect

MANDATORY VERIFIED BADGE – DATA COLLECTION AND CONSENT

As part of Guyana Matrimony's mandatory Verified Badge programme, the Platform collects and processes identity and verification-related information including Aadhaar number (in masked or tokenised form only), selfie/photograph, facial verification or liveness outputs, and location data.

Completion of verification is mandatory for accessing Guyana Matrimony's core matrimonial services. Users who do not complete verification may be restricted from or denied access to Platform features.

Such data is collected strictly for identity verification, fraud prevention, platform safety, regulatory compliance, and protection of users.

By registering on the Platform and continuing to use Guyana Matrimony, the user expressly, voluntarily, and unequivocally consents to such collection, storage, processing, and verification.

Verification data may be processed by authorised third-party service providers bound by confidentiality and data protection obligations. Guyana Matrimony shall not be responsible for inaccuracies originating from user-provided data or third-party verification systems.

All verification-related processing is carried out in compliance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws.

Guyana Matrimony collects information in three primary categories:

A. Information Provided by Users

When you register, create, or update your profile, you voluntarily provide:

• Name, gender, date of birth, and marital status
• Contact information (email, phone number)
• Educational, occupational, and family details
• Religion, community, and partner preferences
• Profile photos, videos, and biodata
• Payment details for premium memberships (processed securely via third-party gateways)
• Government-issued ID (Aadhaar, Passport, etc.) for KYC verification
• Geo location for geo tagging
• Location and selfie for verification of liveness
• Communications or feedback sent to customer support

B. Information Collected Automatically

When you interact with Guyana Matrimony, we automatically collect:

• Device information (model, OS, IP address, browser type, language, app version & location)
• Log data (login times, usage patterns, clickstream, activity timestamps)
• Cookies and similar technologies (session identifiers, preferences)
• Geo-location (if consented) for personalized services

C. Information from Third Parties

We may receive information from:

• Identity verification and fraud-prevention partners
• Payment processors and financial institutions
• Social login providers (Google, Facebook, Apple) — only with your permission
• Law enforcement or regulatory authorities (when legally required)

4Purpose of Data Processing

We process your data lawfully and fairly for the following purposes:

1. To create and manage your Guyana Matrimony profile and membership.
2. To provide matchmaking recommendations using AI-based algorithms.
3. To verify identity, prevent fraud, and ensure platform integrity.
4. To improve our website, mobile app, and user experience.
5. To communicate important updates, service alerts, or promotional offers (if opted-in).
6. To comply with legal obligations, audits, and law enforcement requests.
7. For statistical and analytical purposes in anonymized form.

We never sell, trade, or rent user data.

5Basis for Processing (Lawful Consent)

Your personal data is processed only when:

• You have provided explicit consent (by registration, ticking the consent box, or continuing to use the Platform).
• Processing is necessary for legitimate business interests (fraud prevention, security, communication).
• Processing is required by law or government order.

Consent can be withdrawn at any time by deleting your account or contacting the Grievance Officer.

6Use of Cookies and Tracking Technologies

We use cookies and similar tools to:

• Maintain your login session
• Personalize experience and language settings
• Measure traffic and improve service quality

You may disable cookies via your browser, but certain features may not function properly thereafter.

7Data Sharing and Disclosure

We share personal data only:

• With our verified affiliates and service providers who support platform operations (hosting, KYC, analytics, marketing).
• With payment gateways solely for transaction processing.
• With law enforcement or regulatory authorities when mandated by applicable law.
• With third-party anti-fraud or cybersecurity partners to ensure user safety.

All third-party partners are bound by strict confidentiality and data-processing agreements.

8Data Retention and Deletion

We retain data only as long as:

• You maintain an active account; or
• It is necessary for legitimate business, legal, or regulatory reasons.

Upon account deletion:

Your personal information is permanently deleted or anonymized, except where retention is legally mandated (e.g., for audits, fraud investigation, or tax compliance).

9Data Security Measures

We implement industry-standard security protocols including:

• SSL/TLS encryption for all transactions and communications
• Two-factor authentication and OTP verification
• Periodic security audits and vulnerability scans
• Role-based access control for employees
• Continuous data backup and disaster recovery mechanisms

Despite best practices, no system is 100% secure; users agree that data transmission is at their own risk.

10International Data Transfers

Data may be transferred and processed outside India (e.g., in cloud servers located globally). All transfers comply with adequate protection standards under DPDP Act and GDPR. By using Guyana Matrimony, you consent to such cross-border data transfer and storage.

11User Rights

Users have the following rights under applicable laws:

1. Right to Access: Obtain a copy of data we hold about you.
2. Right to Correction: Rectify inaccurate or incomplete data.
3. Right to Deletion (Right to Be Forgotten): Request deletion of your account and related data.
4. Right to Withdraw Consent: Stop us from processing your data anytime.
5. Right to Portability: Receive your personal data in a portable format (where applicable).
6. Right to Restrict Processing: Object to use of your data for direct marketing or analytics.

Requests may be submitted to the Grievance Officer; responses shall be provided within statutory timelines.

12Children and Age-Restricted Use

Guyana Matrimony is intended exclusively for users aged 18 (female) and 21 (male) or above. We do not knowingly collect data from minors. Any underage account will be immediately suspended and reported to authorities.

13Third-Party Links and Services

The Platform may contain links to external sites. We are not responsible for their privacy practices or content. Users are advised to read third-party privacy policies independently before engaging.

14No-Liability Disclaimer

Guyana Matrimony, Guyana Matrimony Inc., its directors, officers, and employees bear zero (zero) liability for:

• any unauthorized access, misuse, or disclosure caused by third-party actions,
• user negligence, or
• force majeure events beyond reasonable control.

The Platform functions as a lawful intermediary and assumes no liability for data posted voluntarily by users.

15Updates to Privacy Policy

Guyana Matrimony may amend this Policy periodically to reflect legal or operational updates. Users will be notified through in-app alerts or email. Continued use constitutes acceptance of the revised policy.

16Grievance Redressal Mechanism

As required under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and DPDP Act 2023:

Grievance Officer – Guyana Matrimony

Email: grievance@guyanamatrimony.com

All grievances shall be handled strictly through system email-based communication only. No telephonic or in-person grievance redressal shall be available.

All grievances will be acknowledged within 7 days and resolved within 30 days.

17User Consent Clause

✅ "I acknowledge that I have read, understood, and consent to Guyana Matrimony's Privacy Policy, including data collection, lawful use, and intermediary disclosure terms. I understand Guyana Matrimony and Guyana Matrimony Inc. bear zero (zero) liability for any unauthorized act or third-party breach, and I consent to processing and arbitration exclusively under Indian law (seat: In jurisdictions of it's Registered Office in Rajasthan, India)."